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Frequently Asked Questions

We've complied a list of common questions and answers that should help you out!

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My alarm went off, why didn’t I get a call?
In an effort to improve our response time and avoid unnecessary police dispatches we have made a change to our call procedures.  In the event of a burglary alarm we will cancel our call verification and dispatch procedures if you input the proper code to cancel your alarm within 30 seconds of the initial signal.  You may switch back to the original procedures at any time by contacting us at 866-GoDoyle.
We haven’t heard from you in a while, is everything still working?
Alarm systems regularly test themselves by sending us a test signal.  If you haven’t heard from us don’t worry, your system is still functioning.  We will notify you of any communication failure. 
Can I control my system from my phone?

Yes!  We offer full mobile integration for most systems.  If you’re interested in controlling your system from your phone please contact one of our representatives.  A full demo is also available on the iOS app store and Google Play.

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I would like to get rid of my phone line, is it possible for my alarm system to function without it?
Absolutely! By switching to the internet and/or cellular communication you can eliminate the need for your landline.  Contact a representative for more details. 
Can you keep us informed of new products or upgrades?
We can and we will.  We’ll be sending more regular updates to keep in better touch with you.  Our emails will include updates on policies, useful security tips and information on new offerings.  If you prefer not to receive our emails you can opt-out any-time.

If you have questions that we didn’t answer here please contact us any time at 1- 866-GoDoyle or visit our blog for security and safety tips!

Want to add a question? Tell us and we'll look into into adding it!