Frequently Asked Questions

 My alarm went off, why didn’t I get a call?

In an effort to improve our response time and avoid unnecessary police dispatches we have made a change to our call procedures.  In the event of a burglary alarm we will cancel our call verification and dispatch procedures if you input the proper code to cancel your alarm within 30 seconds of the initial signal.  You may switch back to the original procedures at any time by contacting us at 866-GoDoyle

We haven’t heard from you in a while, is everything still working?

Alarm systems regularly test themselves by sending us a test signal.  If you haven’t heard from us don’t worry, your system is still functioning.  We will notify you of any communication failure. 

Can I control my system from my phone?

Yes!  We offer full mobile integration for most systems.  If you’re interested in controlling your system from your phone please contact one of our representitives.  A full demo is also available on the app store and google play.

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I would like to get rid of my phone line, is it possible for my alarm system to function without it?

Absolutely!  By switching to internet and/or cellular communication you can eliminate the need for your land line.  Contact a representative for more details. 

Can you keep us informed of new products or upgrades?

We can and we will.  We’ll be sending more regular updates to keep in better touch with you.  Our emails will include updates on policies, useful security tips and information on new offerings.  If you prefer not to receive our emails you can opt out any-time.

 

If you have questions that we didn’t answer here please contact us any time at 1- 866-GoDoyle or visit our blog for security and safety tips!

 

1-866-GO-DOYLE

Albany Office
18 Computer Drive East, Suite 102
Albany, NY 12205
518-462-6814

Syracuse Office
24 Corporate Circle, Suite 1
Syracuse, NY 13057
315-428-1234

Rochester Office
792 Calkins Rd
Rochester, NY 14623
585-244-3400

Buffalo Office
81 Benbro Drive
Buffalo, NY 14225
716-685-5700

Erie Office
2520 Hampton Ave
Erie, PA 16502
814-453-6577

Protecting people since 1919. | © 2010 - 2019 Doyle Security Systems.
Employee Access | Privacy Statement | NYS License # 12000084040
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