Frequently Asked Questions for DFT Security Customers

DFT Security Customers: Welcome to the Doyle Security Family!

On May 8, 2024, DFT Security merged the monitoring and service of your alarm system with us.  We are excited and honored to serve you and to carry on the tradition of great service you have received from DFT.  Below are some answers to questions you may have about this.  If you have additional questions, please email us at DFTSupport@GoDoyle.com  

View Doyle Security Welcome Letter

View DFT Communications Letter

Is anything going to change with my alarm monitoring protocols or procedures?

The monitoring of your security system has transitioned to Doyle Security's Emergency Response Center in Rochester, NY. Our response center operates 24/7/365 and all calls are handled by highly-trained Doyle employees. 

For the time being, any phone numbers you use to contact the monitoring center, test your alarm, etc. will remain the same.  We will notify you if anything changes in this regard.

Doyle’s alarm handling protocols are based on industry best practices. These procedures can be found in the welcome booklet linked below. If after reviewing these procedures, you would like to request a change, you may do so by emailing DataEntry@GoDoyle.com.  

Where is Doyle's office?

Doyle Security has leased the former DFT security office in Dunkirk and will operate out of that same space. In addition to our new Dunkirk location, we have offices in Albany, Syracuse, Rochester, Buffalo, Olean, Fishkill and Catskill, New York as well as Erie, Pennsylvania. 

Can I still reach the DFT Security staff?

Yes!  Brian Azzarella and all other members of the DFT Security team are working with us full time and if you need to reach them you can dial the same number you used to.  Though you now have access to the full resources of our combined staff, we will still make an effort to send former DFT technicians to service the equipment installed at your home or business.

Is my rate going to go up?

We are happy to say that we will be honoring all existing monitoring and service rates for a period of at least 1 year.