Bill Pay FAQ

Registering tips:
Receiving an authentication error?

Try switching to last name, first name (use space or comma if there is one).
Copy address exactly as it is on the invoice (spell out Road or Street if it’s spelled out on invoice).
If you already have an account, you will need a different email address or login to current account and “Link New Customer Account” Once it is linked, click on tab “Manage Customer Accounts”.
Passwords require a special character (try using the @ symbol).
Still having trouble? - We can register your account for you and provide you with the login. For assistance please call 866-463-6953 option 6.

Online payment help:
Setting Up Autopay:

Click “Methods of Payment” then add credit card or bank.
The System will default to auto pay- uncheck box if you do not wish to be on auto pay (the box should be checked for auto pay.
Set up auto hold day- choose the day of the month you want your payments processed.
*Please Note, auto pay will start with your next invoice, anything already invoiced will need to be manually selected to pay.

Receiving an error when trying to pay?

Our system does not currently support editing existing payment methods.
Most issues, including an expired credit card can be resolved by removing your existing payment method and adding or re-adding a valid payment method as a new payment method.
To do so, click the “Delete” button next to your existing method.
Once the payment method is completely deleted, click “Add Credit Card or “Add Bank” and enter the required information.

If you require further assistance accounting can be reached at
866-463-6953 option 6 (M-F 8-5pm)