Bill Pay FAQ
Registering tips:
Receiving an authentication error?
- Try switching to last name, first name (use space or comma if there is one).
- Copy address exactly as it is on the invoice (spell out Road or Street if it’s spelled out on invoice).
- If you already have an account, you will need a different email address or login to current account and “Link New Customer Account” Once it is linked, click on tab “Manage Customer Accounts”.
- Passwords require a special character (try using the @ symbol).
- Still having trouble? - We can register your account for you and provide you with the login. For assistance please call 866-463-6953 option 6.
Online payment help:
Setting Up Autopay:
- Click “Methods of Payment” then add credit card or bank.
- The System will default to auto pay- uncheck box if you do not wish to be on auto pay (the box should be checked for auto pay.
- Set up auto hold day- choose the day of the month you want your payments processed.
- *Please Note, auto pay will start with your next invoice, anything already invoiced will need to be manually selected to pay.
Receiving an error when trying to pay?
- Our system does not currently support editing existing payment methods.
- Most issues, including an expired credit card can be resolved by removing your existing payment method and adding or re-adding a valid payment method as a new payment method.
- To do so, click the “Delete” button next to your existing method.
- Once the payment method is completely deleted, click “Add Credit Card or “Add Bank” and enter the required information.
If you require further assistance accounting can be reached at
866-463-6953 option 6 (M-F 8-5pm)