Customer Support for Power Outages

If you are a Doyle customer using National Grid power in Monroe, Ontario and/or Livingston counties, there is a planned power outage this Saturday, January 6 that may temporarily affect the ability of your alarm system to communicate with our central station and may delay notification on these signals. The outage is expected to last from 7:30am-4:30pm.

• In the event of extended power outages, your security system will rely on its backup battery to power your system. If you are expecting to be affected by these outages, we recommend you place your system's power failure and low battery signals to disregard for Saturday and Sunday. You can do so here: REQUEST SIGNAL DISREGARD.  (Please note that we will still contact you on emergency signals such as burglary and fire, this temporary disregard is for low priority trouble signals only). 
• To temporarily silence your panel, please find your corresponding panel manual here: PANEL MANUALS
• If you have any questions or concerns, please call our customer care team (available Monday-Friday 7:30am-5pm) at (585)244-3400. For after-hours and weekend calls, please call our emergency response center at (585)442-9450.
  

Please reference the frequently asked questions below for more information on how power outages affect security systems.

Is my alarm system still working?

Your alarm system may still be functioning.  The majority of our security systems are installed with a back-up battery so that your system can still communicate with us in the event of an outage.  However, security systems require a great deal of power.  Most batteries will only last for 2-12 hours.  If you've been without power for more than 12 straight hours, it's likely that your alarm system is not communicating.  We are making calls to all of you who are in this situation so you may have already heard from us.  If you are still running on battery power only, we will still receive and act upon high priority signals such as Fire, Burglary and Medical alarms.

How long will my backup battery last?

It depends on the power required from your specific device and the capacity of the battery installed but typically anywhere from 2-12 hours.

What happens when power restores?

When the power gets turned back on your system should automatically restore to its previous state.  If it was armed before the power failure it should return to the armed state.  Your system will function as normal, but you may still see a low battery message on your keypad.  This is normal.  If you have a rechargeable battery it will start to charge back up.  The battery may take about 24 hours to fully charge up.  Your system will continue to function without your battery.  If your low battery message does not restore within 24 hours, you likely have a permanently dead battery.