Emergency Response Center Alarm Dispatcher

  05/07/2021

Rochester, NY

Job Type: Full-time

Available Position

Emergency Response Center Alarm Dispatchers - Full-time

Afternoon shift: 8-hour shift between 1:00pm - 11:30pm

Position includes weekend(s) & holidays

                 *** Please do not apply if unable to work the above specified hours *** 

Job Responsibilities

  • Monitor alarm & trouble signals and respond using established protocols.
  • Document all responses for the alarm within the alarm monitoring software.
  • Initiate outbound calls to customers, police/fire agencies and emergency contacts.
  • Answer incoming calls; provide answers to inquiries and direct callers to the proper departments.
  • Provide excellent customer service.
  • Identify solutions to daily problems.
  • All other miscellaneous responsibilities and other duties as assigned.

Required Background and Experience

  • Exceptional attendance and punctuality record.
  • Knowledge of basic computer functions including Microsoft Windows and Office.
  • Ability to pass a background check and a drug screen is required.
  • Ability to type 35WPM minimum and must be detail oriented.
  • Excellent communication and customer service skills required.
  • Strong organizational skills and the ability to multi-task in a fast-paced environment.
  • Must have the flexibility to work weekends and holiday hours.
  • Needs the ability to work independently or as a team member.
      •  
      • Customer service: 1 year preferred
      • Call center experience a plus

Our Pay and Benefits

We offer a base salary and significant bonus compensation plus a full benefits package including health, dental, paid time off, disability and life insurances.  We have a 401(k) plan with a company match. 

Doyle Security Systems, Inc. is an Equal Opportunity Employer.

Please Fill Out The Form To Apply

Article Topics:
Rochester Alarm Dispatcher