Director of Technical Operations


Rochester, NY

Job Type: Full-time

Doyle Security Systems, Inc. is a “Best Company in New York.” We provide comprehensive benefits choices and competitive compensation. You will have an opportunity to grow your career with an employer of choice!

Job Summary

The Director of Technical Operations will be responsible for the technical training and operational standards across our nine branches. This individual will also assist in recruiting and on-boarding of technicians, product evaluation and vendor relationship management. The technical director will be a member of our leadership team and report directly to the Chief Operating Officer.

Essential Job Functions:

  • Technical training primarily for our field installation and service technicians but also for sales and other support groups.
  • Establishing, revising and maintaining technical standards and standard operating procedures.
  • New product evaluation.
  • Managing and communicating company-wide technical and supply chain issues. 

Marginal Job Functions:

  • Assist with recruiting, interviewing, and hiring field technicians.
  • Assist with troubleshooting complex technical issues related to electronic security equipment.
  • Manage vendor relationships.
  • Evaluate and manage sub-contractors.
  • Assist in coordinating shared branch labor resources. 

Technical Skills Required:

  • Minimum of five years of experience in electronic security (security, fire alarm, access control, CCTV)
  • Basic knowledge of IT/Networking
  • Knowledge of fire code
  • Experience with technical training / education

Qualities and Characteristics:

  • Willing to travel
  • Uncompromising integrity and ethical standards
  • Excellent communication and interpersonal skills
  • Critical thinker
  • Goal-oriented

Position Prerequisites:

As a security monitoring company, some nights and weekends may be included. Travel is required and training will need to be conducted both virtually and in-person on a periodic basis. Candidate must have a valid driver’s license and must pass a background check.

Visit our website at and learn more about our unique culture. Talk with us and find out if you will be our next team member!

Job Type: Full-time

What is it like working at Doyle?

Doyle has been family owned and operated for more than 100 years and that kind of longevity wouldn’t be possible without One Doyle Team.

One Doyle Team is more than just a group of colleagues. We are a close-knit, supportive, energetic, loyal and dedicated group of people who are excellent at what we do. We are experts in our solutions and we share our expertise with a smile. We work hard and we know how to have fun. We get the job done and we celebrate each other’s victories. We are quick to offer support and a helping hand.

Our purpose at Doyle is to make a difference in our community. We save lives and property and we believe that good people look out for one another. We want to be the security company that does more than any other to help people feel safe and secure. We strive to provide the highest level of customer service available.

In order to be successful, we believe in taking care of our own. We strive to make Doyle a great place to work, day in and day out. We were voted one of the Best Companies to Work for in New York four times! We want our One Doyle Team to be happy to come to work and for that to be reflected in the incredible customer service we provide. 

At Doyle, the following core values are the foundation of everything we do:

  • Customer Care
  • One Doyle Team
  • Leading by Example
  • Continuous Improvement
  • Experts in our Solutions

To learn more about our mission, vision and values, click here.

If this sounds like a team you would like to be part of, we cannot wait to hear from you!

Apply Today

Article Topics:
Rochester Operations