Job Opportunities

Available Position

Position Title: Branch Administrative Assistant

Reports to: Branch General Manager

Status: Full time, non-exempt


Primary Function:

Reporting to the General Manager, this position is responsible for all branch office administrative aspects by providing excellent customer service and supporting Doyle Security Systems, Inc.’s mission, vision, and values.

Job Responsibilities

      • Accurately initiate, maintain and report all branch activity through the Sedona (billing) system. 
      • Prepare job orders, determine job hours, and close jobs.  Ultimately processing for billing.
      • Interface with sales, customers and customer care team to assure excellent customer service.
      • Coordinate branch’s customer retention activity.
      • Maintain branch inventory.
      • Prepare monthly reports.
    • Other job duties:

      • Enter jobs & set up customers into billing and inventory systems;
      • Order & maintain inventory;
      • Provide notes/explanations for under/over on jobs;
      • Set up inspections for customers when sold by sales representatives;
      • Assist sales/ contact customers for inspections done at the time of installation and offer inspection contracts.
      • Order and ship parts requested by customer care team (batteries, fobs etc.) and complete service ticket.
      • Assist accounting with collection efforts.
      • Participate in quarterly review with senior management

Required Background and Experience

    • Position Requirements:

      Minimum of 5 years in an administrative support role.

      Knowledge and experience in office administrative procedures,

      Experience in computer software business applications; Microsoft word, Excel spreadsheets, and PowerPoint.

      Demonstrated high level of interpersonal skills.

      Analytical ability to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work required.

      Attention to detail in preparation of sales orders, billing, inventory, establishing priorities and meeting deadlines.

Our Pay and Benefits

We offer a base salary and significant bonus compensation plus a full benefits package including health, dental, paid time off, disability and life insurances.  We have a 401(k) plan with a company match. 


Doyle Security Systems, Inc. is an Equal Opportunity Employer.


Albany Office
18 Computer Drive East, Suite 102
Albany, NY 12205

Syracuse Office
24 Corporate Circle, Suite 1
Syracuse, NY 13057

Rochester Office
792 Calkins Rd
Rochester, NY 14623

Buffalo Office
81 Benbro Drive
Buffalo, NY 14225

Erie Office
2520 Hampton Ave
Erie, PA 16502

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